User Guide

HyperTunnel lets people work together in the same 3D place, whether they are on site or far away: in the HyperTunnel app, on an iPad, an iPhone or a headset, and in the Web Console, in your browser.

Where to start

• New to HyperTunnel

  Set up your account, install the app and enter your first job.

• On an iPad or iPhone

  AR on site, VR from anywhere, scanning, photos and video.

• On a headset

  Meta Quest and HTC VIVE Focus Vision: hand gestures, moving around and the Shelf.

• In the Web Console

  Jobs, assets, exports and your profile, in your browser.

• Business Admin

  Users, business settings and approving new devices.

• Something's not working

  Error codes, checking your connection, and common fixes.

Browse the guide

Getting Started

• Install the App: where to get the app for each device.
• Signing In: your first sign-in, the authenticator code, and signing in to the app.
• Your First Job: from account setup to working in a job with a colleague.

Devices

• Devices: iPad and iPhone, Meta Quest and HTC VIVE Focus Vision, and what each can do.

App

• Lobby and Job List: your jobs, checking out for offline work, and the Settings window.
• Entering a Job: AR or VR, locations and calibration.
• In a Job: the menu on each device, Settings, and leaving.
• Moving Around: walking, Teleport, Rock Climb, World Rotate and Jump.
• Objects: placing, moving, scaling and deleting 3D models, images, videos, PDFs and arrows.
• Communication: talking, casting your camera and watching others'.
• HyperNote: recording what happens in a job and playing it back.
• Scanning and Avatars.

Web Console

• The Web Console: the home page, the top bar, and what each role sees.
• Job List: see, create, import and delete jobs.
• Manage Job, Duplicate Job and Enter Job from the Web.
• Assets: register files to a job, and download its scans.
• Exporting Content: export a whole job, or its assets.
• Profile: your account and display name.
• For Business Admins: Users, Business Settings and Device Access Requests.

More

• Availability: which devices and modes each feature works on.
• Troubleshooting, Glossary and Release Notes.
• The whole guide as a PDF, to read offline.

Having an issue? Contact HyperTunnel support.